Frequently Asked Questions:
We know that many of you will have questions for us. We have made a list of answers related to the future library service. Please note that many of the procedures to allow book delivery from other libraries, curbside delivery, and patrons into the building must be guided and approved from a range of officials including Millbury’s Emergency Management Director, the Town Hall, and the Library Board of Trustees, which means that we are unable to give an exact timeline for our services. We will provide updates as soon as we have them.
1. Are you offering Curbside Pickup? Millbury Public Library will be offering Curbside Pickup beginning Monday, July 6, 2020. The hours for Curbside Pickup will be Monday 1-5PM, Tuesday through Thursday 1-6PM, and Friday 1-5PM. Please review the guidelines for Curbside Pickup below or on our Facebook page.
2. Can I return my books now? Our return book drop will be opening up on Monday, July 6. Please only place items in the book drop; do not leave items outside.
3. Am I limited to requesting just Millbury Public Library items? At this time, patrons are only able to place holds on your home library’s collection. If you need assistance with this step, please call us for help or instructions 508-865-1181.
4. When will delivery of items from other libraries start up again? Optima, our Delivery service provider, is working endlessly to recreate a schedule for delivery pickups at public libraries. Our library is on the pick up list tentatively scheduled to begin July 6.
5. When will I be able to browse in the library? The Millbury Public Library is working collaboratively with the Emergency Management Director, Steve Koshiba, Acting Town Manager, Jamie Kelley, and the Library Board of Trustees to help safeguard the community to put all the protocols that are necessary for the safety of the community and staff for patrons to begin browsing.
6. What happens to the holds that I placed several months ago? Am I still in line for those materials? Holds that were placed on hold several months ago will still be sent to you once the MLS delivery system is up and running as usual. You are still in line for past holds on your card.
7. What safety precautions are you taking to protect the public? The Millbury Public Library is working with the Emergency Management Director, Steve Koshiba, Acting Town Manager, Jamie Kelley, and the Library Board of Trustees to help safeguard the community to put all the protocols that are necessary for the safety of the community and staff.
8. Can I sign up for/renew a library card over the phone? Beginning Monday, June 15, 2020 limited staff will be available to answer phones and emails in which at that time you may sign up for a library card or renew your card. We will mail you your new library card.
9. I lost my library card, how do I get a replacement card while the library is closed? If you have lost your library card, we will be happy to issue a replacement library card at no charge with verification of information over the phone. We will mail your new library card to you.
10. Can I renew my items online more than once? Materials can be renewed by the number of renewals given by the owning library. Most libraries give two renewals.
11. When will the doors open to the public? The Millbury Public Library continues to safeguard its building for patrons and staff. The staff and I will be guided and approved from a range of officials including Millbury’s Emergency Management Director, the Town Hall, and the Library Board of Trustees, which means that we are unable to give an exact timeline for normal operational services. We will provide updates as soon as we have them.
14. What is my PIN? Your PIN number is your last name all in capital letters.
15. When the library opens, will I be able to use the computer? The Millbury Public Library is continuing to work to safeguard the building for its community and staff.
16. Do we have tax forms? We have limited federal tax forms and we are able to print the state forms. We can send them electronically to you.
Curbside Pickup Procedures
1. Place items on hold
Search our catalog https://bark.cwmars.org/eg/opac/home for items currently available at our library (Millbury-owned, available status). Place items on hold and choose how you would like to be notified. If you cannot access your CWMars account, you may call the library at 508-865-1181 to place holds (limit of 5 items for phone orders).
Library of Things items will not be eligible for circulation (games, puzzles,etc.)
Choose alternate titles if what you are requesting is unavailable
Patrons must have a list of items to be ordered. Staff will not select items for any patrons during this process.
2. Wait for your hold notification, then call to schedule your pickup appointment.
You will receive email or phone notification when your hold(s) is available for pickup. Once you receive your notifications(s), call the library at 508-865-1181 to schedule your pickup appointment. You will be asked for your library card number, the make/color of your vehicle or other means of transportation, and to choose an available pickup time.
Items will be checked out, sanitized, and put in bags by staff wearing masks and gloves.
3. Pick up your items!
Once parked in the back library lot, call the library at 508-865-1181 to let us know you’ve arrived. If you do not have a cell phone, please call us before you leave your home to pick up your items with the name of make and model of your vehicle. Please open your car trunk from the inside of your car so that a staff member can place your items in there. If your trunk cannot be opened from the inside of your car, please leave your back door unlocked so that a staff member will place your items in the backseat of your vehicle. If neither of these options are possible, your pickup order cannot be released to you.
If you are picking up your items by foot or bus, please call the library to let a staff member know prior to coming to the library for your items.
Materials that are not picked up the day of your appointment will be held for 24 hours. Please make arrangements the following day for pickup. If items are not picked up after the 24 hours period, the items will be in quarantine and/or reshelved.
If another family member or friend will be picking up your materials, please call the library 508-865-1181 to inform a staff member of the change.
Due to health and safety guidelines, we will NOT be accepting any book donations in the book drop or in person until further notice. Please do not leave book donations outside the book drop or in front of the library doors.
If you would like to update your notification preferences, you may do so on your CWMars account. If you have issues accessing your account, please call the library at 508-865-1181.
You must have received notice that your requested items are available for pickup before calling to schedule your appointment.
A limit of 20 items per family for your online orders may be picked up at a time (including any phone call book holds made by staff), with only 1 pickup per day allowed. To decrease wait times, only 1 library card may be used per pickup.
For staff safety and to follow quarantining procedures, all returns must be placed directly in the drop boxes. Staff will not take your returns from you when you pick up your holds. If you are picking up your holds, please do not return your books in the book drop while a staff member is outside handing you your holds. Please wait until the staff member is back in the building to return your items in the book drop.
We are a fine free library. There will be no fine charges for any Millbury item returned to our library.